DfE have been updating the School Governance section on their website.
Section 29 of the Education Act 2002 states the need to have in place a procedure to deal with complaints relating to the school and to any community facilities or services the school provides. The law also requires the complaint procedure to be publicised.
The majority of schools already have a school complaints procedure in place that is generally based on LA or diocesan board models. The complaints procedure toolkit, which you can download from this page, intends to help schools draw up a school complaint procedure if they have not already done so, or to review their existing procedure if they wish. The document draws from existing good practice, key messages and a framework of principles, and covers
- general principles of complaints
- the complaints procedure
- managing and recording complaints.
Download the toolkit
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